WHY CHOOSE US ?
Brand Name Products
Personalized 24/7 service line
Monitored restock schedule
Route Drivers/ Managers
Long-Term Vested Employees
Credit Card Readers (if applicable)
Currency Recyclers ($1-$20)
Guaranteed Delivery System
Long standing high profile customers
Fully licensed and insured in Massachusetts and New Hampshire
Vending Machine Companies is a vending service provider which is owned and operated by a local entrepenuer with the experience and resources to serve your organization. Our company mission is to keep you, the customer, satisfied.We pledge to give you clean, working, and filled vending machines with the products that you desire.
Vending Machine Companies is a locally owned company. The mangement team have a combined 100+ years of experience in vending service. During that time they have worked for other vending services and have recognized and implemented the positive points and eliminated the negative points. Our route drivers are attentive and detail oriented to customers needs and provide superior service to all of their customers. We strive to be sure our customers are satisfied with our services. Any and all concerns are answered by one of the owners personally. You will find our reputation to be one of keeping our promises and delivering great results.
Are there disadvantages of using the larger vending companies?
·Many larger companies are bound to corporate planograms or purchasing plans which makes it difficult for them to fulfill customer requests.
·Remote monitoring is used to track machines but at the expense of customers needs and wants. The final outcome is less vend visits and product shortages.
·The larger companies have developed dynamic scheduling which means only service the accounts when it is profitable to do so.
·Customer calls are often received at a call center by personnel that do not know your account, often casuing a delay in the message being relayed to the appropriate person that can solve your issue.
Advantages of Using the Vending Machine Companies
·All our machines are customer specific which means we put the products you want in your machines. The one size fit all model doesn't work in vending.
·Our company uses "the old fashioned approach" to route scheduling which is face to face interaction with our customers. This approach ensures freshness of products and better service. Our customers are more than numbers; they are part of an ongoing relationship.
·All our accounts are monitored by the owner or a manager and periodically visited to make necessary adjustments to ensure customer satisfaction. For example, slower moving products are replaced and new items are added on a regular schedule. Customer requests are always welcome.
·All our machines are labeled with a phone number that is directed straight to the service department. All service calls are monitored by the owner to ensure prompt service. All our customers have direct access to the owners via cell phones offering customers immediate response.